With an extremely keen understanding of the pressures involved in operating a hotel, Alteco provides flexible help as and when you need it. Whether there is a need for full-time professional input or just help with a specific problem, the service will be tailored to your particular requirements and amended to suit your business needs.
Alteco is committed to providing real world solutions to the hospitality industry. We are not just consultants; we are a solution orientated partner who has a firm grasp of technology within the hospitality industry. We are not afraid to tell you what technology is right and wrong for your situation or even if technology is not the answer. We are your resource from beginning to end. We will help you analyse the current situation then work together to develop a recommendation. We will work with you to get those recommendations implemented and most importantly make sure you are ready to fully utilise and manage your solutions going forward.
The hospitality industry is fast paced and highly competitive, with tight profit margins. Effective use of technology, from initial deployments to ongoing support, impacts customer satisfaction as well as the bottom line. Alteco offers a complete range of IT support services for hospitality businesses, including rollouts of new technology, project management and 24/7/365 support.
We provide support for hospitality systems, including property management systems, self-service kiosks, revenue management systems, and video surveillance and security systems. We also offer a complete suite of solutions for food service technologies, including POS systems and RFID technology. Alteco can be a single point of contact for all of your hospitality technology support requirements.
Our team will integrate all hospitality technology solutions with the Property Management System to ensure smooth daily operations. We will work with the vendor specialist, your internal specialist, or will be your end-to-end solution provider for integration and PM system interface services.
Through a single-point-of-contact model, we provide comprehensive support services including field services and remote infrastructure management. We offer network and server monitoring and administration, as well as asset, configuration, and change management - the cornerstones of efficient IT services management.